Refund returns

Refund policy： At [BREE-ZI.STORE], we value customer satisfaction and aim to make your shopping experience as smooth and worry-free as possible. Please review our return policy below for details on eligibility and process:

Standard Return Policy

  • Our return policy is valid for 30 days from the date your order was placedor 7 days after you receive your item, whichever comes last.
  • If the specified timeframe has passed, unfortunately, we are unable to offer a refund or exchange.

Pre-Order Return Policy

  • For Pre-Orders, we understand the extended nature of these orders and offer additional flexibility.
  • The return policy for Pre-Orders is extended to 30 days from the date of dispatch.
  • If 30 days have passed since the dispatch date, unfortunately, we cannot offer a refund or exchange.

Conditions for Returns

To be eligible for a return, your item must:

  1. Be unused and in the same condition as when you received it.
  2. Be returned in the original packaging with all tags and accessories included.

Non-Refundable Items

Certain items may not be eligible for return or refund, such as:

  • Gift cards or promotional vouchers.
  • Items marked as “Final Sale.”

How to Initiate a Return

If you meet the above conditions and are within the return window, follow these steps:

  1. Contact our customer service team at[bree-zi@outlook.com] with your order number and reason for return.
  2. Our team will provide you with a return authorization and instructions on how to return your item.
  3. Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Refunds and Exchanges

  • Approved refunds will be processed back to your original payment method within 5-7 business daysof receiving the returned item.
  • If you request an exchange, we will dispatch the replacement item as soon as possible.

Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
  • We recommend using a trackable shipping service to ensure your return reaches us.

Contact Us for Assistance

If you have any questions or concerns about our return policy, please don’t hesitate to contact us at [bree-zi@outlook.com] or [+85259122295]. We’re here to assist you every step of the way.